In the field of management the customer satisfaction has been one of the important criteria to measure the performance of the organization. If the manager pays a particular attention to this life-giving element then the rest can be followed per se. In this regard, the major aim of Bonyad-e-Shahid Foundation has been giving full satisfaction to the customers of this organization in recent years. Besides that, it holds a high position among Iranian officials due to its relationship with Holy Defense martyrs.

As we know, the factors affecting satisfaction is dependent on needs hierarchy. According to a Quranic study human beings' needs are four: physiological, spiritual, educational and religious needs.

In the second part, the author has used all means to get to know how far the satisfaction of members has been fulfilled. In this case, a questionnaire is distributed in a sample with 385 members. In the Capital Tehran the analysis of the results shows that the degree of satisfaction of the members of Bonyad-e-Shahid is below 50% in educational, cultural and financial services. Clearly generalizing the results of this plan demands a new research plan with its own circumstances.  

Satisfaction, Services, Martyr Families